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Information to make your ice rink visit enjoyable and fuss-free

 

Your visit

 
  • Children aged 9 years and under must be accompanied by an adult on the ice. Children aged 10 - 12 years must be supervised by an adult, either on the ice rink or from the viewing platform.
  • Space on the viewing platform is limited and reserved for those supervising their children.
  • If you leave the rink and hand in your skates, you have to buy another ticket to skate again.
  • Management reserve the right to refuse entry - although, thankfully, this is rare.
  • We provide wrist bands to all customers to help with timings – please have yours visible and hand it in with your skates at the end of the session.
  • Skating sessions last approximately one hour (includes time to fit skates so expect 45 minutes on the ice).
  • Times Square Café is usually open to buy Starbucks coffee and delicious hot and cold food.
 

Clothing, Valuables & Skate Hire

 
  • Skate hire is included in your ticket. If you have your own skates you’re welcome to use them, but we can’t give discounts.
  • Lockers are available for a small charge to store valuables, but ultimately all items (including shoes) are left at your own risk.
  • Please wear suitable clothing - waterproofs, hats and gloves are recommended. Some people like to bring a change of clothing - particularly spare socks.
  • Gloves and socks can be bought from the Life shop if you’re caught short.
 

For Your Safety

 
  • Please skate anticlockwise. 
  • Please do not skate backwards.
  • If anyone has an accident, please tell an ice marshall.
  • If anyone endangers themselves or others, the Duty Manager will ask them to leave.
  • We do everything we can to ensure you have a safe and happy experience, but skaters participate at their own risk.
  • Please don’t throw ice/snow balls.
  • Cigarettes, alcohol, food and drink are not allowed on the ice.
  • Only skaters are allowed on the ice.
  • Please don’t join hands to create chains while skating - this can result in accidents.
  • Our ice marshals are a friendly bunch and are here to make your visit safe and enjoyable - please listen to anything they tell you, and feel free to ask them for advice.
 
Thank you.


View the ice skating terms and conditions here.
View the ice skating risk assessment here

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Our standard ticket price includes a donation of at least 10%. As a charity we rely on the support of our visitors more than ever in these challenging times.


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