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Terms and conditions

We continue to follow Government guidance and will review as the roadmap out of lockdown progresses. To help us to do this, we ask that you follow our COVID-19 safety measures:

  • Wear a face covering. (Disabled visitors and those with breathing difficulties will be exempt from this rule if they are wearing the Sunflower lanyard. Children under 11 years are also exempt.)

  • Maintain social distancing from other visitors and staff. (Parents and guardians are responsible to make sure the children in their care follow this, too.)

  • Do not visit if you have any of the symptoms of COVID-19, or if you or someone in your household has been in contact with anyone who has tested positive for the virus in the past 14 days.

  • Agree that all adults in your party will check in using the NHS COVID-19 App or agree to the collection and sharing of your contact information to NHS Test and Trace, in the event of another visitor testing positive for COVID-19.

  • Understand that our COVID-19 safety measures may be updated at short notice, which could be on the day of your visit.

General Ticketing


When purchasing admission tickets please follow the guidelines with regards to age suitability and ID cards.

Late arrivals may not be admitted and unfortunately refunds cannot be given. The International Centre for Life reserves the right to cancel events and refunds will be given in this instance. Details of the programme may change.

The International Centre for Life reserves the right to request and carry out bag and body searches on arrival at the venue. You may be denied entry if you refuse a request to be searched and your ticket will not be refunded.

The International Centre for Life reserves the right to refuse admission or to eject customers in reasonable circumstances (for example taking health and safety, environmental and security concerns into account).

Life is located next to Newcastle Central Station, and parking is available in nearby Times Square Car Park (open 24 hours a day). Full details about hourly parking rates can be found on our website. Times Square Car Park is situated just a few minutes away from the science centre. Sat Nav reference: NE1 4AD (takes you to Times Square Car Park). Vehicle height restrictions: 7ft or 2.1m in height. Limited spaces for taller vehicles outside the main multi-storey car park are also available.

Pre-purchased parking tickets can only be used on the day of your science centre visit and only valid for a maximum 5 hour stay.


Concessionary tickets, where available, are for:
 
  • Those who are aged 60 and over.
  • Those who are aged 18 and over and are in full-time education with valid student ID to be shown on arrival.
  • Those who are unwaged (proof that you are in receipt of support is required).

Carers for disabled visitors are admitted free (limited to one per disabled person). Standard ticket categories apply to disabled visitors. To take advantage of this, please make yourself known to our reception staff and they will be more than happy to help. If you have any access enquiries please contact our bookings team on (0191) 243 8223 before your visit.


A family ticket, where available, is for four people: 2 adults and 2 children or 1 adult and 3 children. Children aged 12 and under must be accompanied by an adult.

Dogs are not permitted on site except for support dogs.
 
Visitor information:

Please use the Life Science Centre main entrance on Times Square. Parking is available nearby at Times Square Car Park. Postcode for Sat Nav: NE1 4AD

Terms and conditions
 
  • Tickets are valid for the booked time and date only.
  • Tickets are non- transferable and non-refundable.
  • You should arrive 15 minutes prior to your session to get your skates on.
  • Skate sessions are approximately 45 minutes
  • If you arrive late for your session, you can still skate, but no extra time will be added to the end of the skate session.
  • Skates are provided; you are welcome to use your own skates, but we can’t offer a discount if you do.
  • Booking/time slot applies to named parties only; if additional people accompany you on the day, they will have to join the queue to purchase a ticket. Unfortunately, we can’t guarantee there will be space for additional skaters on the day.
  • As little ones aged 4 and under need more supervision, adults should have no more than TWO children of this age with them on the ice.
  • Children aged 9 and under must be accompanied by an adult on the ice rink.
  • Children aged 12 and under must be supervised by an adult (adults can watch from the viewing platform if they prefer).
  • As space on the viewing platform is limited, it is reserved for parents and guardians supervising their children.
  • Sometimes we have to close the rink because of bad weather. If this happens, we will do our very best to reschedule your visit to a date of your choice; sorry but no refunds will be given. 
  • If the ice rink closes due to local or national government-imposed restrictions relating to the COVID-19 pandemic, and your booking is affected, we will contact you to re-schedule the visit. If a suitable date cannot be agreed, the full cost of your visit will be refunded.
  • In the event that the ice rink remains open, and you cancel your booking due to COVID-19 related reasons, the cost of your visit will not be refunded. in this instance we will endeavour to find a suitable alternative date for your visit.
  • In line with government guidance, face coverings are not mandatory on the outdoor ice rink but we request you wear a face covering when inside the science centre (unless exempt).
  • Any pre-booked refreshments or gift shop items must be collected on the same day as your booking.
  • If you leave the rink and hand in your skates, you cannot return to the rink.
  • The safety of our customers and team is a priority:    if you have consumed alcohol, you will not be permitted to skate. Antisocial, abusive, destructive, or dangerous behaviour will not be tolerated
  • If we consider any behaviour unacceptable, Life reserves the right to refuse entry or to remove any individuals, or groups.

Skating Safety information is available to view on our website here

Your use of and purchase of tickets is governed by the Terms and Conditions as set out on the Life website.

It is your responsibility to check, prior to purchase, that the information you have supplied to us   is accurate. We are only responsible for issuing online tickets in accordance with the information you provide. Sorry, but once purchased, the date for which your ticket has been purchased cannot be changed. Payment  for tickets is non-refundable. Tickets are only valid for the date and time stated upon them. 

On arrival at Life, the following will be required:
  • The order confirmation (provided at the time of purchase).
  • Appropriate proof of entitlement to any discounted ticket rate claimed for each person to be admitted under the ticket. You may be asked to pay the full admission price or refused entry in the instance of proof not being available.
  • No online ticket may be resold without the prior written consent of Life. If any person attempts to enter Life with a ticket that has been resold without Life’s written consent, Life may refuse entry and no compensation is payable to that person by Life.

The International Centre for Life is private property. It’s a popular subject for photographers and filmmakers and, although we are happy in most instances for architectural photographs/films to be taken, please let us know in advance by informing a member of the science centre reception team or contacting the marketing and comms team on marketing@life.org.uk.

You are welcome to take photographs/films of your friends and family while visiting the science centre or ice rink, but please refrain from taking photographs of, or filming, other people without prior permission. Life and any other partners cannot accept any responsibility for photography or filming taken by other individuals attending the event.

Life may photograph or film activities which may feature visitors - for marketing purposes. Entry to the Life site is deemed acceptance of this and you therefore agree that Life (or any authorised party) may use such images/footage in any marketing materials, in any format. You further agree that copyright rests with Life or authorised parties.
 

Tickets for our special events are generally subject to our standard science centre ticketing terms and conditions (see above). However, please see the event page for anything specific to that event, e.g. age restrictions, entry conditions etc.

Once your booking has been processed you will receive an email confirmation to the email address you specified. It is your responsibility to check, prior to purchase, that the information you have supplied to us in respect of your online ticket requirements is accurate. We are only responsible for issuing online tickets in accordance with the information you provide. Once purchased, the date for which your ticket has been purchased cannot be changed. Payments for tickets are non-refundable, except where an event is cancelled by Life. The International Centre for Life reserves the right to cancel events and refunds will be given in this instance. Tickets are only valid for the date stated upon them.

Save in respect of liability which cannot be limited by law, our liability to you pursuant to these booking conditions is limited to the face value of the ticket purchased.

These booking terms and conditions are governed by English law and subject to the non-exclusive jurisdiction of the courts of England and Wales.
 

As we’re a charity, science centre tickets include a voluntary 10% donation which allows us to claim an extra 25p in every pound from the Government, providing the donor is a UK taxpayer. It’s called a Gift Aid visit and it makes a huge difference to charities like us. To enable us to reclaim your Gift Aid, you must be paying an amount of income or capital gains tax at least equal to or greater than the amount of this donation.

To opt out of the Gift Aid ticket price, please purchase your science centre ticket on arrival.

Registered charity number 1059607.

On arrival at Life Science Centre, the following will be required:
 

  • Appropriate proof of entitlement to any discounted ticket rate claimed (such as NUS card, valid Membership card etc) for each person to be admitted under that discount. You may be refused entry or asked to pay the full admission price if suitable proof is not provided.

  • The name and booking reference number (provided at the time of purchase) for online orders.

  • The payment card used to purchase online tickets on this website (Life reserves the right to refuse admission if the correct booking reference and/or payment card is not produced).

  • Suitable proof of age (ID) for age-limited events.

  • No ticket may be resold without the prior written consent of Life. If any person attempts to enter Life with a ticket that has been resold without Life’s written consent, Life may refuse entry and no compensation is payable to that person by Life.


The International Centre for Life reserves the right to request and carry out bag and body searches on arrival at the venue. You may be denied entry if you refuse a request to be searched and your ticket will not be refunded.

Life is committed to providing a healthy, safe and comfortable environment for all visitors, customers, contractors and staff. To this end, smoking is prohibited in all buildings and outside areas across the site. E-cigarettes are also prohibited.
If you have an annual membership to Life, you will still need to book a time slot to visit. We’re working on something exciting behind the scenes and will be refreshing our annual membership programme in April 2022!

In the short term, visitors are welcome to purchase an annual membership but before doing so, please be aware of the following:
  • There are no extra discounts associated with the membership at present
  • Life will be closed on weekdays from Monday 31 August – Friday 22 October, re-opening for October half term
  • In the case of any COVID-related closure, Life can not extend your membership to cover these days

Life reserves the right to close parts, or all, of the science centre or ice rink, to undertake refurbishment, programme changes or for commercial bookings.

Prize draw terms and conditions: The prize will be clearly stated for each competition. Only one entry per applicant. The prize is non-transferable, non-negotiable and non-refundable. No cash alternative is available. The winner will be picked at random and notified within 21 days of the closing date. If the winner fails to respond within 14 days of notification another winner will be picked. Prize draws are not open to Life Science Centre staff and family members.

You can download a copy of our Life Science Centre risk assessment document, or our ice skating risk assessment.
If you wish to make a complaint, please see our Complaints Policy. You may also wish to fill in and return our Equality and Diversity Monitoring Form.

To make a complaint or comment, or to request a review under our complaints procedure, please contact us by one of the following methods:

Postal address:
Head of Customer Operations
International Centre for Life
Life Hub
Times Square
Newcastle upon Tyne
NE1 4EP

Email: info@life.org.uk

Tel: 0191 243 8223 

International Centre for Life Trust
Life Hub
Times Square
Scotswood Road
Newcastle Upon Tyne
Tyne and Wear
NE1 4EP

Company Reg: 322 5820
 

International Centre for Life (Property) Limited
Life Hub
Times Square
Scotswood Road
Newcastle Upon Tyne
Tyne and Wear
NE1 4EP

Company Reg: 326 1320

 Buy Science Centre tickets

Due to the government imposed lockdown, Life Science Centre is currently closed. Choose a date

Our standard ticket price includes a donation of at least 10%. As a charity we rely on the support of our visitors more than ever in these challenging times.


If you are happy to pay this donation and say ‘yes to Gift Aid’ when prompted, we can claim money from the UK government’s Gift Aid scheme.


If you would prefer not to, please opt to ‘buy tickets without donation’ below.


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