Terms and conditions

• Those who are aged 60 and over.
• Those who are aged 18 and over and are in full-time education with valid student ID to be shown on arrival.
• Those who are unemployed (an adult who holds a valid ES40 or UB40).

Tickets for our special events are generally subject to our standard Science Centre ticketing terms and conditions (see above). However, please see the event page for anything specific to that event, e.g. age restrictions, entry conditions etc.

On arrival at Life, the following will be required:

• Appropriate proof of entitlement to any discounted ticket rate claimed (such as NUS card, valid Annual Pass card etc) for each person to be admitted under that discount. You may be refused entry or asked to pay the full admission price if suitable proof is not provided.
• The name and booking reference number (provided at the time of purchase) for online orders.
• The payment card used to purchase online tickets on this website (Life reserves the right to refuse admission if the correct booking reference and/or payment card is not produced).
• Suitable proof of age (ID) for age-limited events.
• No ticket may be resold without the prior written consent of Life. If any person attempts to enter Life with a ticket that has been resold without Life’s written consent, Life may refuse entry and no compensation is payable to that person by Life.

​Centre for Life reserves the right to request and carry out bag and body searches on arrival at the venue. You may be denied entry if you refuse a request to be searched and your ticket will not be refunded.

Life is committed to providing a healthy, safe and comfortable environment for all visitors, customers, contractors and staff. To this end, smoking is prohibited in all buildings and outside areas across the site. E-cigarettes are also prohibited.

Members are eligible for selected discounts at certain events - see the event pages on our website or call (0191) 243 8223 for details. These can be booked online but you must bring your valid pass with you to the event and your booking confirmation. Failure to do so could result in you being refused admission, or charged the full admission price. Members are eligible for a 10% discount in Times Square Car Park, Life Cafe and gift shop.

Prize draw terms and conditions: The prize will be clearly stated for each competition. Only one entry per applicant. The prize is non-transferable, non-negotiable and non-refundable. No cash alternative is available. The winner will be picked at random and notified within 21 days of the closing date. If the winner fails to respond within 14 days of notification another winner will be picked. Prize draws are not open to Life Science Centre staff and family members.
 

• 1 Jan – 31 March
• 1 April – 30 June
• 1 July – 30 Sep
• 1 Oct – 31 Dec

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You can download a copy of our Life Science Centre risk assessment document, or our ice skating risk assessment.

If you wish to make a complaint, please download our Complaints Policy. You may also wish to fill in and return our Equality and Diversity Monitoring Form.

To make a complaint or comment, or to request a review under our complaints procedure, please contact us by one of the following methods:

Postal address:
Director of Operations and Trading
Centre for Life
Times Square
Newcastle upon Tyne, NE1 4EP

Email: info@life.org.uk

Tel: 0191 243 8223