Terms and conditions

• Those who are aged 60 and over.
• Those who are aged 18 and over and are in full-time education with valid student ID to be shown on arrival.
• Those who are unwaged (proof that you are in receipt of support is required).
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Visitor information:

Please use the Life Science Centre main entrance on Times Square. Parking is available nearby at Times Square Car Park. Postcode for Sat Nav: NE1 4AD

Terms and conditions

• Tickets are valid for the booked time and date only and are non- transferable or refundable. Late comers will not be admitted.
• Skate sessions last for approximately one hour.
• Booking/time slot applies to named parties only; if additional friends/family accompanies you on the day, they will have to join the queue. Unfortunately we can’t guarantee there will be space for additional skaters on the day.
• Sometimes we have to close the rink because of bad weather. If this happens, we will do our very best to reschedule your visit to a date of your choice; sorry but no refunds will be given. 
• Skates are provided; you are welcome to use your own skates but we can’t offer a discount if you do.
• As little ones aged 4 and under need more supervision, adults should have no more than TWO children of this age with them on the ice.
• Children aged 9 and under must be accompanied by an adult on the ice rink.
• Children aged 12 and under must be supervised by an adult (adults can watch from the viewing platform if they prefer).
• As space on the viewing platform is limited, it is reserved for parents and guardians supervising their children.
• Tokens will be provided at reception if you have purchased refreshments. Tokens must be redeemed on the same day as your booking and have no monetary value.
• If you leave the rink and hand in your skates, you will have to buy another ticket to skate again.
• You are not permitted to skate if you have consumed alcohol.
• Antisocial, abusive, destructive or dangerous behaviour will not be tolerated.
• Management reserves the right to refuse entry or to remove any individuals, or groups, if we consider their behaviour unacceptable.

Skating Safety information is available to view on our website here.

Your use of and purchase of tickets is governed by the Terms and Conditions as set out on the Life website.

It is your responsibility to check, prior to purchase, that the information you have supplied to us in respect of your online ticket requirements is accurate. We are only responsible for issuing online tickets in accordance with the information you provide. Once purchased, the date for which your ticket has been purchased cannot be changed. Payments for tickets are non-refundable. Tickets are only valid for the date and time stated upon them. 

On arrival at Life, the following will be required:
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• Appropriate proof of entitlement to any discounted ticket rate claimed (such as NUS card or Membership card) for each person to be admitted under the ticket. You may be asked to pay the full admission price or refused entry in the instance of proof not being available.
• The name and booking reference number (provided at the time of purchase).

No online ticket may be resold without the prior written consent of Life. If any person attempts to enter Life with a ticket that has been resold without Life’s written consent, Life may refuse entry and no compensation is payable to that person by Life.

Tickets for our special events are generally subject to our standard Science Centre ticketing terms and conditions (see above). However, please see the event page for anything specific to that event, e.g. age restrictions, entry conditions etc.

On arrival at Life, the following will be required:

• Appropriate proof of entitlement to any discounted ticket rate claimed (such as NUS card, valid Annual Pass card etc) for each person to be admitted under that discount. You may be refused entry or asked to pay the full admission price if suitable proof is not provided.
• The name and booking reference number (provided at the time of purchase) for online orders.
• The payment card used to purchase online tickets on this website (Life reserves the right to refuse admission if the correct booking reference and/or payment card is not produced).
• Suitable proof of age (ID) for age-limited events.
• No ticket may be resold without the prior written consent of Life. If any person attempts to enter Life with a ticket that has been resold without Life’s written consent, Life may refuse entry and no compensation is payable to that person by Life.

​Centre for Life reserves the right to request and carry out bag and body searches on arrival at the venue. You may be denied entry if you refuse a request to be searched and your ticket will not be refunded.

Life is committed to providing a healthy, safe and comfortable environment for all visitors, customers, contractors and staff. To this end, smoking is prohibited in all buildings and outside areas across the site. E-cigarettes are also prohibited.

Members are eligible for selected discounts at certain events - see the event pages on our website or call (0191) 243 8223 for details. These can be booked online but you must bring your valid pass with you to the event and your booking confirmation. Failure to do so could result in you being refused admission, or charged the full admission price. Members are eligible for a 10% discount in Times Square Car Park, Life Cafe and gift shop.

Prize draw terms and conditions: The prize will be clearly stated for each competition. Only one entry per applicant. The prize is non-transferable, non-negotiable and non-refundable. No cash alternative is available. The winner will be picked at random and notified within 21 days of the closing date. If the winner fails to respond within 14 days of notification another winner will be picked. Prize draws are not open to Life Science Centre staff and family members.

• 1 Jan – 31 March
• 1 April – 30 June
• 1 July – 30 Sep
• 1 Oct – 31 Dec

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You can download a copy of our Life Science Centre risk assessment document, or our ice skating risk assessment.

If you wish to make a complaint, please download our Complaints Policy. You may also wish to fill in and return our Equality and Diversity Monitoring Form.

To make a complaint or comment, or to request a review under our complaints procedure, please contact us by one of the following methods:

Postal address:
Director of Operations and Trading
Centre for Life
Times Square
Newcastle upon Tyne, NE1 4EP

Email: info@life.org.uk

Tel: 0191 243 8223